Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned such as custom orders like brake lines or fluids, brake lines that have been fitted/attempted to be fitted are not covered for a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Brake Shop are not responsible for any labour charges incurred during fitment or removal of faulty (or incorrectly supplied) parts
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days set by the payment type.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@brake-shop.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@brake-shop.co.uk and send your item to: Brake-Shop, Unit 31b Betws Workshops, Betws,, Ammanford, SA182ET, United Kingdom.
Incorrect Parts
If we have supplied you with an incorrect part please contact us before returning the item with a cover note explaining the error. Please contact us for the correct address to ship your goods to.
Once we have received the parts we shall arrange for the correct part to be sent to you. If postage receipts are included we will reimburse carriage costs incurred. Some heavy items are expensive to ship using services such as the post office. We can advise on the best method for returning your goods..
If you require a refund this will be sent once we have received the parts from you .
If you require the correct part to be sent to you before we receive back the incorrectly supplied item we will require payment for the replacement part which will be immediately refunded when we receive the incorrect part back.
Return Shipping
To return your product, you should mail your product to: Brake-Shop, Unit 31b Betws Workshops, Betws,, Ammanford, SA182ET, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.